Comments
Comments let clients (and you) leave threaded discussions on individual records. When a client opens a record's detail page, they see a comment thread at the bottom. You can reply, resolve threads, and see all activity from the Comments page in the dashboard. Comments are available on all plans.
How comments work
Clients leave comments on the detail view of any record. Comments are:
- Threaded — replies nest under the original comment, keeping conversations organized.
- Resolvable — mark a thread resolved when it's done. Resolved threads are collapsed but not deleted — they stay in the history.
- Notified by email — the portal owner receives an email when a client posts a new comment (Quelvo sends this automatically). Clients receive a reply notification when you respond.
Leaving a comment (client side)
Clients open any record by clicking its row (or card in Gallery/Board). At the bottom of the record's detail page, they see a comment input. They type their message and click Post.
Replies to an existing thread appear indented under the original comment.
Responding as the owner
You can reply to comments from:
- The portal itself — open the portal preview from the dashboard, navigate to the record, and reply from the comment thread.
- The Comments page — the dashboard Comments page lists all threads across the portal. Click any thread to expand it and reply from there.
Identify yourself
When you reply from the dashboard, your name is shown as "Owner" (or your configured team member name). Clients see who responded so threads don't feel anonymous.
Managing comments from the dashboard
Open the Comments page
From the portal's sidebar, click Comments.
Browse threads
The page shows all top-level threads, newest first. Each thread shows the record it's on, the first message, and how many replies it has.
Resolve or unresolve
Click Resolve on any thread to mark it as done. Resolved threads move to a "Resolved" section. Clients see a resolved thread collapsed but can still expand it to read the history. You can unresolve a thread if the conversation needs to continue.
Filtering comments
The Comments page shows unresolved threads by default. Use the filter options to switch to resolved threads, threads from a specific client, or threads on a specific record.
Email notifications
When a client posts a comment:
- The portal owner receives an email immediately.
- If you've configured an outgoing webhook for
comment.created, it fires at the same time (useful for posting to Slack or a CRM).
When you reply as the owner:
- The client who posted the original comment receives an email notification.
Comment privacy
Comments are private to the portal — a client in one portal cannot see comments from another portal, even if both portals pull from the same Notion database. Comments are stored in Quelvo's database, not in Notion.
Plan availability
Comments are available on all plans (Starter, Pro, and Agency).